terms + conditions / privacy policies

terms + conditions

By using our website, you are agreeing with this Terms and Conditions.  The page can be updated at any time.

This is an e-commerce website ran by esad—idea, Investigação em Design e Arte, Registration Number PT513101284, established at Avenida Calouste Gulbenkian s/n, 4460-268 Matosinhos, Portugal.

When your order is accepted, we sent you an Order Confirmation which includes all the information about your order.
If you chose the option MB Service Payment, we will send you an email with all the information.
As soon as your payment is authorised, we’ll start packing your order and we will send you an email with the tracking number.
Orders are non-transferable and not exchangeable.

[customer information]
The client is responsible to assure that all the information provided is correct and complete.

Payments can be made by credit card through our payment provider Stripe or MB Service Payment (only available in Portugal).

[prices + taxes]
The prices indicated on the website are in EUR and include VAT.
Shipping fees are given separately.
Please note that local charges (currency conversion fees, credit or bank card fees, customs duty, etc.) may apply depending on where you live. Such charges are at the client expense and will not be refunded by us.

[shipping and delivery]
We ship to Portugal (except Madeira and Azores) and European Union.

Shipping Costs are presented during checkout, before you approve the payment and they are calculated considering the height and destination of the order. We offer our shipping services in partnership with CTT Portugal and Delnext.

In case of delay in delivery, please get in touch through the email store@esad.pt.

[returns + refunds]
If you want to request the return of a product (within 15 days of delivery), please get in touch with us beforehand through the email store@esad.pt.

The images on the website are for illustration purposes only and do not guarantee the exact appearance.

The website and all its content are owned by us. Content may not be copied or used without our prior written consent. ©esadidea

privacy + cookies

[credit card security]
Our payment solutions are provided by Stripe (except MB Payment Service).

[customer information]
Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent to third parties. Your data will only be used for client and shipping management.

Cookies are widely used on most major websites and are storage files that allows said websites to improve user’s experience. These files cannot contain virus and are not executable, so they don’t represent any security threat to the User. You can block the use of cookies through your browser settings but this might limit the usage of some website features.